Do you have a question? With this FAQ we hope to help you on your way. Is your question not listed? Ask us anything you want, give us feedback, or let us know what you would like to find on our site. Thank you!


How can I contact you?
There are many ways of contact possible. You can call us, WhatsApp us, email us and send us a message via Facebook. Because we have a small team, we are not always able to answer the phone immediately. Click here for our contact information.

My question is not in the list. What should I do?
Please send us an e-mail with your question, so we can answer it.

How many years of warranty do Woolmakers products have?
We give a warranty period of 2 years on manufacturing defects on all our items. In the unlikely event that something should happen within this period, we will rectify this free of charge. Feel free to contact us and we will be happy to assist you.

My Woolmakers product is older than 2 years, can I still expect service?
Even after 2 years, we are ready to provide you with the best service. Parts can be ordered via our spare parts page.

Bliss and Bliss TT

What is the difference between a Bliss (single-pedal) and a Bliss TT (double-pedal).
You can pedal with one foot with both a Bliss (single pedaling) and the Bliss TT (double pedalling). The Bliss (single pedal) gives you the option of sitting slightly at an angle to your spinning wheel. If you use the Bliss TT (double pedaling), it will be easier to pedal, but you will be sitting exactly opposite your spinning wheel. You will benefit from the double-speed chassis, especially when spinning with high ratios, which of course requires more power.

Can you turn a Bliss into a Bliss TT?
Yes, you can easily order a conversion kit, with which you can turn your Bliss into a Bliss TT. There are two conversion kits available. The conversion kit from Bliss to Bliss TT and the conversion kit from Bliss TT to Bliss.

Your yarn is curling?
Your yarn has too much twist and that could be due to a number of things:
1: You are pedaling too fast in relation to the work with your hands. 
2: The yarn does not pull in enough. You have to slow down the bobbin more. 
3: The yarn does not run properly along the sliders. 
4: The bobbin is full.

The yarn seems difficult to get out of the wool
Possible reasons for this could be:
You are holding the wool supply too tightly.
The twist has penetrated the wool supply, perhaps as a result of excessive twist. Make sure the twist doesn’t go beyond the fingers of your hand.
The quality of the wool may not be optimal (it requires preparation).

Hero and Giant

What is the recommended frequency for cleaning the small roller of the drum carder?
In fact, it is only necessary to clean the small roller if you plan to card different colors of wool and want to prevent the colors from mixing in the new carding fleece. It is normal for fibers to build up on the small roller of the drum carder, regardless of whether you feed the wool quickly or slowly. However, it is important to note that the drum carder can become clogged if you feed fibers too quickly.


Can the sliders be used on the old flyer with brackets?
Unfortunately this is not possible, when using the new sliders on the flyer with brackets an imbalance will occur.