Do you have a question? With this FAQ we hope to help you on your way. Is your question not listed? Ask us anything you want, give us feedback, or let us know what you would like to find on our site. Thank you!
General
How can I contact you?
There are many ways of contact possible. You can call us, WhatsApp us, email us and send us a message via Facebook. Because we have a small team, we are not always able to answer the phone immediately. Click here for our contact information.
My question is not in the list. What should I do?
Please send us an e-mail with your question, so we can answer it.
Can I order without VAT as a business within the EU?
Yes. If your business is located within the European Union but outside the Netherlands and you have a valid EU VAT number, we can process your order without Dutch VAT.
When placing your order, select Direct Bank Transfer as your payment method and enter your VAT number in the order notes. We will verify your VAT number, remove the VAT from your order and send you an updated invoice with the correct amount.
Please wait with your payment until you have received the updated invoice from us. Once we have received your payment, we will process and ship your order.
How long is the warranty on a Woolmakers product?
We design our products to last for many years. That’s why Woolmakers products come with a 5-year warranty.
If your Woolmakers product develops a defect due to faulty materials or workmanship within the warranty period, please contact us. We’ll assess the issue and repair or replace the product free of charge when it is covered by our warranty.
Damage caused by normal wear and tear, misuse, accidents or insufficient maintenance is not covered by the warranty. In many cases, however, we can still repair your product. We’ll discuss the available options and any costs with you beforehand.
Please always contact us before returning a product. After contacting us, you’ll receive instructions for the return. You are responsible for the cost of shipping the product to Woolmakers. If the repair is covered by warranty, we’ll ship the product back to you free of charge.
Please include your name, address and contact details with the return, together with a short description of the problem.
Bliss and Bliss TT
What is the difference between a Bliss (single-pedal) and a Bliss TT (double-pedal).
You can pedal with one foot with both a Bliss (single pedaling) and the Bliss TT (double pedalling). The Bliss (single pedal) gives you the option of sitting slightly at an angle to your spinning wheel. If you use the Bliss TT (double pedaling), it will be easier to pedal, but you will be sitting exactly opposite your spinning wheel. You will benefit from the double-speed chassis, especially when spinning with high ratios, which of course requires more power.
Can you turn a Bliss into a Bliss TT?
Yes, you can easily order a conversion kit, with which you can turn your Bliss into a Bliss TT. There are two conversion kits available. The conversion kit from Bliss to Bliss TT and the conversion kit from Bliss TT to Bliss.
Your yarn is curling?
Your yarn has too much twist and that could be due to a number of things:
1: You are pedaling too fast in relation to the work with your hands.
2: The yarn does not pull in enough. You have to slow down the bobbin more.
3: The yarn does not run properly along the sliders.
4: The bobbin is full.
The yarn seems difficult to get out of the wool
Possible reasons for this could be:
You are holding the wool supply too tightly.
The twist has penetrated the wool supply, perhaps as a result of excessive twist. Make sure the twist doesn’t go beyond the fingers of your hand.
The quality of the wool may not be optimal (it requires preparation).
Hero and Giant
What is the recommended frequency for cleaning the small roller of the drum carder?
In fact, it is only necessary to clean the small roller if you plan to card different colors of wool and want to prevent the colors from mixing in the new carding fleece. It is normal for fibers to build up on the small roller of the drum carder, regardless of whether you feed the wool quickly or slowly. However, it is important to note that the drum carder can become clogged if you feed fibers too quickly.
Accessories
Can the sliders be used on the old flyer with brackets?
Unfortunately this is not possible, when using the new sliders on the flyer with brackets an imbalance will occur.